- How long does it take to set up DialSmarter?
- Can I use DialSmarter to call a list of prospects I already have?
- What if I don’t have a list? How can I use DialSmarter?
- When my prospects answer, will there be a pause before they hear me speak?
- What about long distance charges?
- What do I need to use DialSmarter?
- Can I use DialSmarter if I’m travelling?
- Are there any restrictions on how I can use DialSmarter?
- What happens if I’m calling late in the evening from the West Coast and accidently include a prospect from the East Coast, where it’s after 9:00 PM?
- I didn’t use all my minutes this month. Will I lose them?
- Can I upgrade/downgrade my account at any time?
- What if I just need a couple extra hours one month… but don’t want to upgrade my account?
- Does DialSmarter include an autoresponder?
- What happens when DialSmarter sends an e-mail… and the person clicks on the unsubscribe link in that e-mail?
- Can I add my own emails?
- How many pre-recorded voicemail messages can I have?
- I have several businesses. Will I be able to use DialSmarter for all my businesses?
- Can I import any type of lead I want?
- Can I dial more than one person at the same time?
- Do you allow me to record my calls?
- Do you have a feature that allows my other colleagues to listen to my calls?
- Is DialSmarter a predictive dialer?
- I have a question… and I don’t see the answer here.
- How long does it take to set up DialSmarter?
- Less than 5 minutes! As soon as you give us a little bit of information, we’ll have your personal DialSmarter system up and running… even if it’s 2:30 in the morning!
- Can I use DialSmarter to call a list of prospects I already have?
- You bet! Just upload them into the DialSmarter Contact Manager.
- What if I don’t have a list? How can I use DialSmarter?
- There are pre-screened, reputable lead vendors available in your DialSmarter backoffice. Any leads purchased from these companies are automatically imported into your DialSmarter Contact Manager.
- When my prospects answer, will there be a pause before they hear me speak?
- No! Rest assured, with this state-of-the-art dialing technology, there is no pause after your prospect answers before you begin speaking like on those antiquated dialers. Your prospect will never know you are utilizing a dialing application to contact them.
- What about long distance charges?
- You will be responsible for normal long-distance charges when dialing into DialSmarter. However, there are no additional long-distance charges for the calls DialSmarter makes to your prospects.
- What do I need to use DialSmarter?
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- A computer. (PC or Mac will work fine.)
- An Internet connection. (DSL/cable or faster.)
- A credit card (for billing).
- A phone. (Regular landline… cell phone… or VOIP.)
- Can I use DialSmarter if I’m travelling?
- Absolutely! If you can get online..and on the phone at the same time… you can use DialSmarter from anywhere, even outside the USA!
- Are there any restrictions on how I can use DialSmarter?
- Yes. You will be responsible for complying with all applicable regulations concerning calling. DialSmarter is only a service that enables you to call lists of prospects quickly and efficiently
- What happens if I’m calling late in the evening from the West Coast and accidently include a prospect from the East Coast, where it’s after 9:00 PM?
- Relax… DialSmarter is looking out for you! DialSmarter will NOT call any number after 9:00 PM local time as determined by the time zone where the area code of that number is located.
- I didn’t use all my minutes this month. Will I lose them?
- Nope! Unused minutes rollover to the next month!
- Can I upgrade/downgrade my account at any time?
- Absolutely! If you need to change to a plan with fewer/more hours per month, just let us know. Your new plan would be effective with the next billing period.
- What if I just need a couple extra hours one month… but don’t want to upgrade my account?
- No problem. You can purchase extra hours at any time.
- Does DialSmarter include an autoresponder?
- No. DialSmarter will send ONE follow-up e-mail per call, per prospect.
- What happens when DialSmarter sends an e-mail… and the person clicks on the unsubscribe link in that e-mail?
- The DialSmarter system will not send any additional e-mails to that person, even if you use DialSmarter to call them again.
- Can I add my own emails?
- Yes. You have a message library where you're allowed to enter as many custom emails as you want.
- How many pre-recorded voicemail messages can I have?
- DialSmarter does not limit the number of pre-recorded messages you can create. We let you create as many messages as you need.
- I have several businesses. Will I be able to use DialSmarter for all my businesses?
- You can use DialSmarter for as many different businesses as you need. Because our message library and voicemail recording system allows you to add unlimited messages, you can setup all the messages you need to work all your different businesses.
- Can I import any type of lead I want?
- Yes. DialSmarter has an import feature that allows you to import any type of lead you want.
- Can I dial more than one person at the same time?
- No. DialSmarter follows federal and state laws that make it illegal to call more than one person at the same time through dialing applications unless a live person can answer all of those calls. The benefit to you? Our state-of-the art technology helps you stay in compliance with Federal laws and ensures that there is no pause between the time a contact picks up the phone and the time that you are able to speak to them. Your prospects will never know you are using a dialing application.
- Do you allow me to record my calls?
- No. It is a crime in many states to record a telephone call without the consent of everyone on the call. In fact, violation of these laws may cause the users of such a feature to pay substantial fines in the thousands of dollars, and spend time in jail. DialSmarter looks out for you! Its state-of-the art technology helps you to avoid accidentally violating these laws.
- Do you have a feature that allows my other colleagues to listen to my calls?
- No. It is a crime in some states to listen in on a private telephone conversation without the consent of everyone on the telephone call. Violation of laws against eavesdropping may cause the user to face substantial fines and jail time. DialSmarter's state-of-the art technology helps you to avoid accidentally violating these criminal laws.
- Is DialSmarter a predictive dialer?
- No. Predictive dialers place multiple calls (at the same time) in an effort to connect with as many "live answers" as possible. If a live operator isn't available to speak to each person contacted by the dialer, federal law may be violated.
When the predictive dialer calls a number that is answered, the person answering will usually experience a delay (dead air) of a few seconds before being connected. The initial delay is caused by the dialer taking time to determine whether the call was answered by a human or an answering machine. Additional delay is caused by the dialer connecting calls answered by a human to a live operator.
Today, a lot of people recognize that "dead air" and hangup when being called by a predictive dialer. In our opinion, it's not a great way to build rapport with your prospects and clients.
With DialSmarter, you are on the phone the whole time, making it easy for you to determine whether a call is being answered by a human or answering machine. When you reach a human with DialSmarter there is no awkward pause, you're right there, ready to have a discussion just like you would if you had picked up the phone and called the prospect the old fashioned way!
DialSmarter speeds up the process of calling your client or prospect list and there are no call abandonment issues as with predictive dialers. - I have a question… and I don’t see the answer here.
- Ask us! Send an e-mail to support@dialsmarter.com.
